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Frequently Asked Questions

Are y'all open and leasing onsite?

Yes, we are open!

What do I need to apply?

First and foremost, we need a complete (and signed) application. You can complete it online, or on paper during an appointment with a member of our leasing staff.
At the time of applying, you will pay a $35 application fee for every applicant over the age of 18. You will also owe a security deposit of either: $300 (efficiency or one-bedroom), $400 (two-bedroom), or $500 (three-bedroom) at the time of application to secure the apartment.
We will then need employment verification for proof of income. We either need your most recent 2 months of paystubs, an offer letter, or 6 months of bank statements. These documents can be uploaded directly online at the time of application.

Income Restrictions

Bridge at Paloma offers a portion of our units to households below 60% MFI and 80% MFI. Please note the income restrictions listed for each floor plan. If your gross income exceeds what is written there, you will not qualify for that floor plan. 

Online Application Tips

Your application is NOT complete until you submit payment. If the application says "Pay Later", you must log out and log back in. Unfortunately, this is a glitch in the system that happens frequently. Make sure the name you enter in the RentCafe portion of the application is EXACTLY the same as you enter it in the BlueMoon portion. 

What do you look for in your background checks?

We check your credit, rental, and criminal history. 

Do you require renters insurance?

We do require renter's insurance. Bridge at Paloma, LP should be listed as the interested party.

What is your pet policy?

Applicants will complete a pet screening form at the time of application: $20 for one pet or $35 for two pets. Applicants will upload their pet's vaccine records, photos, insurance, etc.
Refundable Deposit: 1 pet = $350, 2 pets = $500
Non-Refundable Fee: 1 pet = $250, 2 pets = $500
2 pets max per apartment with a 100 lb weight limit per animal.
No monthly pet rent and no breed restrictions!
The deposit and non-refundable fees are due on move-in day (not at the time of application).

What rentable amenities do you offer to residents?

Reserved Carport Space: $45/month
Detached Garage Space: $125/month

Since Bridge at Paloma is a gated community, how do guests and residents access the property?

Each leaseholder is given a key fob on move-in day. The fob can be scanned at the doors to the Clubhouse for access, and the button on the fob will open the driving gates. You will also receive a gate code that you can give to your guests. They just need to enter it on the keypad in front of the driving gates to be given access. This is also the code that you will give to delivery drivers, should you order something that requires door dropoff. 

What are some other fees that are not included in the base rent?

We have a required amenity package that includes: Spectrum WiFi and Cable for $65/month, Pest Control service for $5/month, and Valet Trash service for $30/month.

What utilities are included/not included in the rent?

Water is sub-metered and charged on your resident ledger. This is paid with rent on the first of the month and usually takes 1-2 months for charges to be accrued.
You will need to establish electricity with the City of Austin and they will bill your COA account directly each month.

How do I pay rent?

The first payment must be made via money order, cashiers check, or personal check. After the first months payment, you may sign on to the resident portal and make online payments. (Or you can continue paying your rent in person with checks.) You can pay online via debit or credit card, but various processing fees apply. If you link your bank account to the resident portal, you can make payments with a 95-cent fee per transaction.

When is rent due?

Rent is due on the first of every month no matter when your lease started. If rent is not paid in full by the 4th of the month, you will be charged a late fee of 10% of your base rent.

When do I have access to the resident portal?

You will be granted access on the first day of your lease. You may pay rent online, set up auto-payments, submit maintenance work orders, and view your account history and balance.

What do I need on move-in day?

Your pro-rated rent and other possible fees owed (a member of the leasing staff will have sent you how much you owe) and your electricity account number. If you have a pet, you will also need to pay your pet deposit and pet fee.

Do you accept mail or packages at the leasing office?

We have mailboxes located onsite by Buildings 9 and 10, and Amazon Hub lockers for packages in the Clubhouse. Delivery drivers will use their discretion if they will leave packages at your apartment door.

What is your parking like?

We have unassigned free parking throughout the community that's first come, first served for REGISTERED vehicles. We do NOT guarantee parking availability. If you want a guaranteed/reserved space, we have covered carports and garages for rent. Each vehicle MUST be registered with management and is subject to towing without the proper permit displayed.

How does trash and recycling work?

Valet trash and recycling service will pick up your items door-to-door 5 days a week. Your items must be placed in the Valet Living trash can that came in your apartment. Recycles must be placed in approved blue recycle bags. There are also dumpsters located onsite where you can drop your trash and recyclables, as well as a trash compactor in the back by Building 13.

How do I utilize the pest control service?

Log in to your resident portal and place a maintenance request for pest control. The office staff will get your apartment on the schedule. You can also call or email the leasing office directly to place the service request.

What lease terms do you offer?

We offer 12-18 month leases.

What happens if I need to move out before my lease expires?

You will be charged an early termination fee, as well as a re-letting fee. The amounts are specified in your lease.

Do you have furnished apartments?

No.

Can I sublet my apartment?

No.

Can I list my apartment on Airbnb?

No.

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